Returns & Refund Policy

Returns & Refund Policy

We offer a 14-day return policy for eligible items.

Returns may be requested within 14 days of delivery for both defective and non-defective products, provided the item is unused, in its original packaging, and in the same condition that you received it.

To request a return, please contact us within 14 days of delivery.

Return Window

You may request a return within 14 days of delivery.

Return requests made after 14 days may not be accepted.

Eligible Returns

To be eligible for a return:

• The item must be unused and in its original packaging
• The item must be in the same condition that you received it
• Proof of purchase or order number is required
• The return request must be submitted within 14 days of delivery

We may request photos or videos before approving a return, especially for defective, damaged, or incorrect items.

Non-Returnable Items

The following items are not eligible for return:

• Used items
• Items not in original condition or packaging
• Items damaged due to misuse, improper handling, or normal wear and tear
• Final sale or clearance items
• Items returned without prior approval

Return Process

• To initiate a return, please contact us at:

  Email: info@littlenook.ca

  Please include:

  • Your order number
  • Product name and variation (if applicable)
  • A description of the return reason
  • Clear photos or videos of the item, if the item is defective, damaged, or incorrect

  We will review your request and provide further instructions if the return is approved.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  If approved:

  • Refunds will be issued to the original payment method
  • Refund processing time may take 3–7 business days depending on your payment provider.

  Original shipping fees are non-refundable.

Exchanges

Exchanges are available for eligible items, subject to stock availability.

If the same item is not available, we may offer a refund or an alternative solution.

Shipping Costs for Returns

• For non-defective returns, the customer is responsible for return shipping costs.

   

• If the return is due to our error, such as a defective, damaged, or incorrect item, we will cover the approved return shipping cost.

  Original shipping fees are non-refundable.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again
2. Contact your credit card company, as it may take time before your refund is officially posted
3. Contact your bank

If you still have not received your refund, please contact us.

If you still have not received your refund, please contact us.

Contact

For any questions, please contact us at:
info@littlenook.ca